So way back in February of this year we decided to do some major renovations to the trailer. Arrangements were made to bring the mumsi entity to town at the end of March to help out and as part of the renovations we decided to buy new living room furniture. The renovations included painting every single room and replacing the majority of the floors, it went well (although at one point on my birthday, as I was on my hands and knees putting new floor down in the spare room, mumsi wished me a happy birthday and I said (and I do quote) “It’s my birthday and I want to die.”) but that’s really a post for another day. This post is about the furniture. The fucking furniture if you will.
At the end of February I went shopping for a new couch and chair and I found one I liked at a large retail chain. When Ben tells the story he refused to divulge the name of said retail chain store for fear of swaying people’s decision about whether to shop there or not. I, however, have no such qualms - it’s the Bay dear readers. THE BAY.
I took Ben to see the couch and chair, he liked it, we bought it. When we bought the furniture, our store associate Wendy told us it would be ready at the end of March, beginning of April. Perfect I said. We would be done renovations by the end of March so the arrival of the new furniture would be perfect timing. Our only concern at that point was if the couch would fit through the door (actually that was Ben’s concern, I was all easy-breezy about it, if the truth be told, of course we would fit it into the trailer, we’d find a way).
The second weekend of March we got rid of our old couch. People we knew needed a couch; it would just be in our way when we were doing renovations and the furniture would be arriving at the beginning of April at the very latest.
On April 4th, I called to check on the status of our furniture delivery. A very nice, but dim man at the Bay (THE BAY) informed us that our furniture would not be arriving until April 14th. When I protested this, telling him that we were told the beginning of April he explained that he had no idea why we were told this as it says right on the purchase order, April 14th. Fine, I said. I’ll wait until April 14th.
A few days before April 14th, Wendy from the Bay (THE BAY) phoned and talked to Ben. The furniture was delayed, they thought it might arrive May 1st. Ben was kind but firm in explaining all the trouble we had been experiencing with the Bay (THE BAY) and this furniture delivery and Wendy did her best to blame the entire problem on their new delivery system.
Fine, I said. I can wait until May 1st. I love that couch and chair, I’ll wait for it.
On April 29th, I called the Bay (THE BAY) to inquire about the delivery of the chair and couch. It’s being delivered on the 1st of May, the nice young man told me on the phone. Between the hours of 1 and 6.
Oh really, I say, the 1st of May, you mean the Friday between 1 and 6 when both my husband and I are working? Yes, he says, weren’t you called? When I informed him that no we hadn’t been called and that I now wanted to speak to his manager, he gave me her name and said that Hazel from the Bay (THE BAY) would call me. Six hours later Hazel did, indeed, phone me.
Me: Good afternoon, Kelly speaking.
Hazel: Hello Kelly, this is Hazel calling from the Bay (THE BAY). I’m calling in regards to your furniture delivery on Friday.
Me: Hi there, yes there seems to be a problem. We aren’t going to be home to receive said furniture on Friday. It will need to be delivered on the weekend.
Hazel: Oh, we don’t deliver on the weekend. Besides, you were called to inform you of the date so you could make arrangements to have someone there.
Me: We weren’t called. We were called to say it might be arriving on May 1st but were not called again to tell us it was indeed arriving on May 1st and would, in fact, be delivered on May 1st.
Hazel: Are you sure?
Me: Positive.
Hazel: Hmm, well that’s weird. Unfortunately, as I said, we don’t deliver on the weekends, our delivery days are Friday 1-6pm, Tuesday 9-1pm and Wednesday 4-9pm.
Me: Here’s the problem. If I have to go back and tell my husband that our furniture, which has been delayed over a month now, will once again be delayed until Wednesday because you neglected to call us, the possibility of him telling me to just cancel our order is extremely high.
Hazel: Oh?
Me: Our $1800 order.
Hazel: Oh yes?
Me: Really, that’s all you’ve got?
Hazel: Well unfortunately our new delivery system doesn’t deliver on weekends, so Wednesday is really the only day I can pencil you in.
Me: I see. Listen, Hazel - can I call you Hazel?
Hazel: Of course!
Me: Well Hazel, I guess you have us by the short and curlies over here don’t you?
Hazel: Oh! Well sorry but…
Me: Basically what you’re telling me is the only way I’m going to get my furniture is by waiting until Wednesday.
Hazel: Yes.
Me: Then I guess we’ll have to wait.
Hazel: Perfect! Let me just see when the next available Wednesday is and I’ll pencil in your delivery.
Me: NO! You will book me in for this Wednesday for delivery. This Wednesday Hazel. You will not see when the next available Wednesday is, you will book this Wednesday in for the delivery of my furniture.
Hazel: But - but today is Wednesday. I can’t possibly book it in for today.
Me: I didn’t say today Hazel, I said this Wednesday, as in the Wednesday coming up.
Hazel: Oh, okay. Well let me just look at the computer here…. hmm, I seem to be having some trouble getting the program to work. I’ll have to call them and manually change it.
Me: Fine, I will assume if I don’t hear back from you that I will be receiving my furniture Wednesday night between 4 and 9.
Hazel: Oh no, I will give you a call either way and let you know. I don’t like to leave things just hanging like that. I’m the type of person who wants to confirm and let you know that your furniture will be arriving.
Me: Fine, I’ll talk to you tomorrow Hazel.
Hazel: Absolutely, I’ll call you later today or Thursday at the latest.
Friday morning:
Hazel: Good morning Hazel speaking.
Kelly: Hello Hazel, this is Kelly calling. I spoke with you two days ago in regards to the delivery of our furniture on Wednesday. I’m calling to confirm that it will be delivered Wednesday and not today as you had originally booked it.
Hazel: Yes, it’s being delivered Wednesday.
Kelly: Well gee Hazel, your tone of voice would suggest that I’m a bit of an idiot for not knowing that. However, I seem to recall a part of our previous conversation where you assured me you would call and let me know either way if it was being delivered on Wednesday. However, I have not received a phone call from you.
Hazel: Oh really? Are you sure.
Me: Am I sure that I haven’t received a phone call from you or sure that you said you’d call me?
Hazel: That I would call you.
Me: Oh I’m positive Hazel.
Hazel: Well it’s being delivered on Wednesday between 4 and 9 pm.
Me: Gosh Hazel, are you really the manager of the furniture department?
Hazel: Um, yes. Why?
Me: I’m astounded and amazed that someone like you, who could so obviously care less about customer satisfaction, has made it all the way up the chain to be a manager. Good work there Hazel. Seriously.
Hazel: Oh now -
Me: Hangs up.
Fast forward to Wednesday night. Ben and I leave work early so that we can be at home by 4pm. At 8pm we receive a call from the Bay (THE BAY) in Ontario.
Me: Hello
THE BAY: Yes, is this *mumble, mumble*?
Me: *sigh* Yes.
THE BAY: Hello. This is the Hudson Bay (THE BAY) phoning to inform you that the delivery truck has run into a traffic jam and are running half an hour to 45 minutes late. Would you still like your delivery tonight?
Me: Yes.
THE BAY: Perfect. Please make sure you are there to collect your furniture when they arrive.
Me: Are you kidding me? I’ve been here waiting to collect my furniture since 4pm.
THE BAY: Of course. But please be there later to collect -
Me: *Hangs up*
At 10 pm the delivery guys called to say they were 20 minutes away, would we still like the furniture delivered. Yes, I said, I would. 15 minutes later they called lost and asked for directions, which I gave. 5 minutes later they called again, I gave them more detailed directions.
At 10:37 he called from the foot of my driveway looking for the correct house. Look to your left I say, See the fat chick holding the phone and waving at you? Yes, he says. You’ve found the right house I reply.
At 10:47pm they brought the chair, my beautiful new chair, into the house and put it in it’s designated spot. For one brief shining moment, I knew sunshine and puppies and rainbows were afoot.
At 11:45pm, they turned to me and said
Karl the delivery man: Ma’am, this couch will not fit into this trailer. There is no possible way it will fit. If we had another inch, two inches of room, we could do it. But I am telling you - this couch will not fit into this house.
Me: Well fuck.
Karl: Would you like us to return just the couch, or the chair and couch?
Ben: It’s up to you dear.
Me: Fuck.
Karl, the delivery man: I’m sorry ma’am.
Me: It’s not your fault Karl. I appreciate you trying for an hour to get the fucking thing into the house.
Ben: So…
Me: Take it back, take it all the fuck back. I’ll call the Bay (THE BAY) tomorrow, cancel the order and we’ll order new furniture.
Ben: I’m sorry honey.
Karl: I’m sorry we were late and couldn’t get the couch into the house.
Me: Neither of you need to be sorry. Let’s just get this fucking couch and chair out of my house so we can call an end to this wretched, horrible, train-wreck of a night.
And that, dear readers, is the story of why I have not had a couch for nearly two months.